The 411. Your Elite Living Services.
The countdown begins today. Let a concierge show you a whole new way to live. One where everything is handed to you. No matter where in the world you are.
For 12 months, you can enjoy Elite Living, the new element for a savvy lifestyle.
Concierge Services
Event Ticketing. Assistance with obtaining tickets to sporting, theater, concert and other events, based on availability.
Restaurant Referrals. Worldwide dining referrals and reservations made on your behalf, based on availability.
Tee Time Reservations. Assistance with scheduling tee times and making course recommendations, based on availability.
Floral Services. Coordination of flower delivery for missed birthdays, anniversaries, holidays and other special occasions while traveling.
Other Services. Other services are provided such as stock quotes, sports scores, movie and theater information, horoscopes and lottery results.
Emergency Travel Services
Flight Rebooking. Help rebooking flights in the event of a flight cancellation, delay or schedule change, 24/7.
Passport and Travel Document Replacement. Assistance replacing lost or stolen travel documents, passports or visas.
Baggage Tracking. Coordinating efforts with the commercial carrier to return lost luggage, including assistance finding lost items while traveling.
Emergency Cash Transfer. Assistance obtaining cash advances in local or US currency for medical or travel emergencies.
Embassy or Consulate Referral. Access to embassy and consulate contact information so you can obtain information and assistance while traveling abroad.
Emergency Message Relay. Assistance contacting family or friends in the event of an emergency situation while you are traveling.
Legal Referrals. Convenient legal referrals in your general area of travel.
Rental Vehicle Return. Arrangement for your rental vehicle’s return to a location designated by the rental company if you have to abandon your rental due to an emergency.
Security and Evacuation Assistance. Assistance with travel options in the event of an evacuation.
Roadside Assistance. Roadside assistance while traveling.
Worldwide Travel Assistance
Pre-Trip Travel Advice. Receive information such as passport/visa requirements, inoculations, currency conversion and travel warnings on the particular area you are traveling to, as well as up-to-the-minute weather and travel delay reports.
Hotel Reservations. Secure hotel reservations if you experience delays while traveling.
Ground Transportation. Arrangements for a car or limousine throughout your trip, including transportation to and from the airport, hotel, meetings and more.
Translation and Interpretation Services. Emergency telephone translation services in all major languages, and referrals for interpreter services.
Medical Assistance Services
Emergency Medical Transportation (assistance). Coordination of emergency medical transportation to the nearest most appropriate medical facility in the event you or someone in your party suffers an injury or illness that requires medical treatment or hospitalization while on vacation. Plus coordination of their return to a hospital near home.
Medical Referrals. Lists of physicians and dentists in the area you are traveling.
Emergency Prescription Replacement. Assistance obtaining new prescriptions and/or shipping these to your location if medications are lost or stolen while traveling.
Dispatch of Doctor or Specialist. Arrangement for a medical consultation or doctor visit.
Visitor to Bedside. Arrangements for relatives or visitors to travel to your bedside through a 24-hour help line.
Return Travel Arrangements. In the event of hospitalization, arrangements will be made for unattended minors traveling with you to be flown home.
Family Liaison and Message Relay. Facilitate communications between you and your family if you are unable to do so.
Medical Case Monitoring. If you are hospitalized when traveling away from home, medical advisors will monitor your case from initial admission until discharge by maintaining close contact with your attending physician, family doctor, and family. Medical advisors will also help determine if adequate care is available locally and if necessary, facilitate your evacuation to the nearest appropriate medical facility.
Repatriation of Mortal Remains. In the event of death while traveling, arrangement for the preparation and air transportation of a traveler’s mortal remains.
